Returns Policy
At itsaducktive, we strive to ensure customer satisfaction with our products. Please review our return policy below:
No Refunds: We do not offer refunds on purchases. All sales are considered final.
Returns: We do accept returns for exchange only when we have shipped an incorrect item to you. Returns must be initiated within 4 days from your receipt of our merchandise, and the item(s) must be unused, undamaged, and in their original packaging. In the event you receive an incorrect item, please contact us using the following email address: info@itsaducktive.com and indicate the error that occurred in the body of the email and include an image of the incorrect item attached to the email. Upon confirmation of an incorrect item being shipped, we will email you a USPS return label. Once we receive the incorrect item, we will ship to you a replacement item within 5 working days.
If you have any questions or need assistance with a return, please contact our customer support team at info@itsaducktive.com.
Shipping
We are committed to ensuring your order reaches you safely and promptly. Below are the details of our shipping policy:
- Shipping Locations:
We currently ship exclusively within the United States. - Shipping Carrier:
All orders are shipped via the United States Postal Service (USPS). - Tracking Information:
Every shipment includes tracking, so you can monitor the status of your package from our facility to your doorstep. Tracking details will be provided upon shipment of your order.
If you have any questions regarding your shipment, feel free to contact our customer service team.